Frequently asked questions
HOW DO I BUY A KEYBOARD?
1. On various social media platforms (this site, Geekhack.org, Reddit, Instagram, Discord), we will announce starting and ending dates for the sale of any particular keyboard/product we make.
2. The keyboard/product will generally not be in stock, and will have to be produced after your purchase. This sale time period usually lasts a month, and during that month money is collected up front for orders. This process of collecting money during the per order phase is called a Group Buy.
3. Once the Group Buy ends, a bulk order is placed with any manufacturer to get everything produced.
4. After the bulk order is placed, we do not allow changes to your kit or refunds. If you are unhappy with your selected kit options at this stage of the buy, simply sell your spot to another community member.
5. Once everything is produced, the manufacturer will do a Quality Control check, and ship everything to us. At this point we would Quality Control further, pack up your order and ship it out!
WHY IS A GROUP BUY NECESSARY?
A Group Buy is very common in our community because custom keyboards are expensive, intricate and limited in quantities.
By combining everyone's orders as one large order, we are able to offer any product at a lower price and with more options.
WHAT CAN I EXPECT FROM A GROUP BUY?
Once you have placed an order during the Group Buy, we ask that no cancellations or refunds be made. You may contact us for kit changes if its a reasonable request.
Manufacturing takes 8 to 12 months (estimated). It is not uncommon however for manufacturing to go well over a year.
Products arriving to us from the manufacturer can be categorized into three categories.
A-stock allows some blemishes that are usually not seen when the keyboard is assembled or built. This can be anode or tooling marks. Small color differences between different same-color parts can be seen as well.
B-stock varies from the extent of the imperfections, but will clearly set a product apart from A-stock. This can be small nicks, paint chips, scratches, blemishes, anode variations and things of that nature. If we encounter any of this, the general public will be notified and a plan will be set to proceed with the shipment of the product. This can be a discount or a remake of the part.
C-stock is a broken board. Lets hope we don't get any c-stocks.
WHAT IS SHIPPING LIKE?
All shipments are done via UPS/USPS/DHL with added insurance, from Florida, USA.
Shipping International incurs extra charges shown during checkout.
All international orders will be declared at face value. In the event that the face value is changed, we are not liable for any subsequent issues that arise.
The customer is responsible for paying any additional shipping fees incurred by bundling extras or buying multiple products under one order. As an example, buying 5 keyboards under one order will incur 5 shipping charges, as each kit has its own packaging.
We are not responsible for any issues that arise during shipping, including, but not limited to, damaged or lost packages.
ARE RETURNS ALLOWED?
We ask that you do not return anything. You can sell whatever you don't want on Reddit/Mechmarket or on social media.
why are prices so high?
BESPOKE QUALITY MATERIALS AND FINISHES
All our products source the best quality materials available. This means 6063-5052 USA aluminums, high quality 416 Stainless Steel, and high grade brass. Our hand polished metals can also be PVD coated. There are exotic plate materials like brass, carbon fiber, Aluminum, Polycarbonate. Each extra option cuts the MOQ of another option down and costs us more to produce.
We also offer random 1-off finishes such as our signature "Party Paint" colorway. This requires a skilled asrtisan to hand finish your individual unit.
HIGH QUALITY ELECTRONICS
Our PCBs come pre-assembled, finished with gold immersion and pre-loaded with in house firmware. The PCB's are designed hand in hand with the board, not before or after.
The PCBs are packed with features that don't exist in the market such as haptic buzzers, speakers, wireless capabilities, physical switches, all developed in house. These features cost money to implement both in code and hardware, and cost money to integrate into the plates and cases, in small amounts. Nordic based chips, Lithium Ion battery management systems, hand bootloader unlocking and flashing with SWD tools also add up costs.
LOW ORDER QUANTITIES
We allow you to pick various colors, materials, even PCB versions that are only specific to one keyboard. They will not be ordered in any quantity larger than for your pre order.
If 100 units sell, its expensive to make only 100 branded cables or foil boxes or branded bags or cases just for that board.
Simply hosting a website/server, processing transactions, import fees and taxes, transporting parts to and from our partner CNC shops, renting warehouses ($300 a month), etc. can be 7-8% of the cost of a board.
Rapid product prototyping, marketing fees, custom finishes (patina, splash anodization, galaxy cerakote), collaborations, new materials (think polycarb units or titanium plates), new drops (chance to substitute or buy extra parts like a hotswap pcb), addons (cables, packaging notes, stickers) all add up costs.
WHITE GLOVE FULFILMENT
Fulfilment is done by us, by hand, ONE unit at a time. This means every screw, sticker, plate, PCB, wire, etc.. was packed one at a time by hand, specifically for your order. Your order includes packaging materials such as an EVA case tailored to the board, custom JST cables, custom packaging, custom screws, custom everything.